Hotel Assistant General Manager  

Job Description

Performs duties to effectively assist the General Manager with all property operations in accordance with Town Pump and brand operational standards. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”

QUALIFICATIONS and SKILLS NEEDED:

• Two year college education, or equivalent experience. 
• Experience in hospitality or retail atmosphere preferred.
• Proficient computer skills and experience in MS Office and other commonly used computer software.
• Experience in cash and credit card handling preferred.
• Ability to lead and develop staff.  Demonstrating ability to effectively address undesirable employee conduct through conflict resolution procedures.
• Ability to read, comprehend, and write reports and other business correspondence.
• Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
• Ability to be punctual and work within a flexible work schedule.
• Valid Driver’s License with acceptable Driving Record.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Interact with guests, co-workers, and management in a courteous, professional manner.  Must maintain a high degree of pride in job performance.
• Maintain a business professional image while representing the Company.
• Complete all required company and brand specific training and/or certifications in a timely manner
• Model and supervise staff’s guest service and hospitality practices.
• Assist General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
• Demonstrate and communicate an understanding of profitability.
• Assist the General Manager in daily operations to include but not limited to:
  • Balance cash and credit card prior to close of shift.
  • Oversee order and maintenance of inventory control.
  • Ensure secure room and master key control at all times.
  • Oversee daily and preventive maintenance program.
  • Ensure property has attractive curb appeal and exterior cleanliness.
  • Oversee groups, meetings, and special events to ensure top-level customer service and repeat business.
  • Assist in scheduling staff.
  • Assist in budget planning, marketing, and reporting as required.
  • Assist in completing daily parking lot car counts.
• Report all known issues with services, equipment, and property; ensure work orders are in place.
• Practice safe working conditions for all employees and guests under Occupational Safety and Health Administration guidelines to include Blood borne Pathogens.
• Maintain familiarity with all emergency procedures with regard to accident, fire, bomb threats, phone, internet, security, and illness of guests.
• Assumes responsibility in any department where heavy workload exists. 
• Completes the General Manager’s duties in his/her absence.
• Maintain high level of confidentiality of employee, guest, and company information per Town Pump expectations.

PHYSICAL and ENVIRONMENTAL DEMANDS:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an open environment with frequent interruptions and guest interaction.
• Ability to walk, stoop, climb, and stand for long periods of time.
• Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.
• Ability to operate a motor vehicle in all types of weather and road conditions.

The list of requirements, duties, and responsibilities is not exhaustive.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.