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Date: May 15, 2019

Location: Idaho Falls, ID, US, 83402

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Hotel General Manager
Sleep Inn & Suites - Idaho Falls, Idaho

Basic Statement of Functions 
Lead our Hotel team in a beautiful, successful environment, while enjoying excellent benefits!  The Sleep Inn & Suites is a member of the Town Pump Hotel Group.


Summary: Provide day-to-day leadership and direction to maximize financial returns, drive development of team members, create and maintain a unique guest experience, execute on brand standards and build awareness of hotel and Town Pump in the local community.
At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:

•    Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
•    Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
•    Take ownership and play your part to get things done, to make things easier for guests and your employees.



•    Responsible for hiring, training and orientation of new staff members. Oversee any salary, disciplinary or staffing/ human resources-related actions in accordance with company rules and policies.
•    Implements programs that drive improvements in team member engagement and are aligned with the brand service behaviors. Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
•    Tours the property on a daily basis and performs property inspections to maintain cleanliness and general maintenance of the hotel.
•    Makes time to interact with guests, solicit feedback and build relationships.
•    Drives improvement in guest satisfaction goals. Collaborates with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.

•    Makes time to interact with guests, solicit feedback and build relationships.
•    Drives improvement in guest satisfaction goals. Collaborates with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
•    Maintains compliance with all required brand standards, behaviors, and license agreement mandates.
•    Responsible for equitable administration of company policy as it relates to all employees.
•    Responsible for evaluating and motivating all supervisory personnel as well as leading weekly supervisor meetings.
•    Responsible for evaluating market and providing input in establishing room rates and wages and benefits.
•    Prepares annual budget and sales and marketing plans to accurately forecast and achieve needed operating results.
•    Utilizes financials to drive revenues, future profitability, and maximize return on investment. Lead capital plans to maintain or better the property’s market leadership position.
•    Conducts a weekly or bi-weekly revenue management meeting with key staff.
•    Conducts a monthly all-staff and safety meeting.
•    Attends all Department Staff meetings and presents any pertinent information to staff.
•    Responsible for reporting and distribution of payroll, purchase orders and invoices.
•    Ensures a safe and secure environment for guests, team members, and hotel assets in compliance with Town Pump’s policies and procedures.
•    Oversees the selling of the property to companies, groups, and organizations as well as actual booking and planning of meetings, set-up, and follow through with groups in house. Performs sales call requirements as needed.
•    Assists in all inventories, evaluations of stock on hand, and requisitions supplies or places local orders. Will negotiate or bid services of outside vendors and evaluate vendor performance.
•     Completes and/or verifies all reports submitted to the Corporate Office, as well as analysis of previous day’s audit. Prepare end of month reports.
•    Acts as a public relations representative to raise awareness of hotel and brand in local community.
•    Handles complaints or requests from guests in the form of letters, emails, phone calls, via social media, or in person.
•    Assumes responsibility in all departments where heavy workload exists. These areas may include, but are not limited to, front desk, maintenance, and housekeeping.
•    Works and communicates with staff and Corporate Office Management.

Job Specifications



•    High school diploma or general education degree (GED) required, management experience required; two years or more as a hotel GM preferred; or equivalent combination of education and experience.


•    Must be fluent in English. Ability to read, analyze, and interpret verbally and through email all corporate, client, vendor and employee communications as well as hotel collateral, guest reviews and feedback, reports and documents.  Ability to speak professionally and courteously to all previously mentioned.

•    Ability to calculate figures and amounts such as rates, discounts, commissions and percentages.

•    Experience with the following software: Microsoft Office, Choice Advantage and/or a Property Management Software System, with the ability to learn new software as adopted and implemented at the hotel for the betterment of the operation.
•    Ability to apply commonsense understanding to carry out detailed written or oral instructions.


•    Valid Montana or Idaho state driver’s license.
•    Certified Hotel Administrator certification a plus but not required


•    Must have a warm and pleasant demeanor
•    Must display a high degree of pride and integrity in job performance
•    Must be able to learn and comprehend all company Policies pertaining to his or her position and employment
•    Must be confident and comfortable in a leadership role
•    Must be a self-starter, have good judgment and possess the quality of adaptability


•    401k Plan
•    Profit Sharing Plan
•    Health Insurance
•    Paid Vacation
•    Hotel Discounts



The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    Ability to work in an open office environment with frequent background noise.
•    Ability to work in pleasant but demanding atmosphere.
•    Ability to work in an open environment with frequent interruptions and customer interaction.
•    Ability to operate a motor vehicle in all types of weather and road conditions.


Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, and changes in personnel, workload or technical development).

Nearest Major Market: Idaho
Nearest Secondary Market: Idaho Falls

Job Segment: General Manager, Housekeeping, Hotel, Manager, Management, Hospitality

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