Date: Feb 9, 2024

Location: Idaho Falls, ID, US, 83402

The Town Pump Hotel Group is looking for a motivated and outgoing Hotel Front Desk Supervisor who will model our mission statement “Genuine Hospitality from genuine people committed to providing comfort and service.”  Town Pump is a growing company, with ever-increasing opportunities for career growth.


As Hotel Front Desk Supervisor, you will:

  • perform duties to effectively take the lead in establishing the ultimate guest experience, from check-in to departure through training, service delivery, and service recovery following Town Pump and brand operational standards.
  • ensure accuracy and completion of all front desk procedures.
  • train and monitor Front Desk Associates regarding selling rooms over the phone as well as in person, ensuring they are achieving set goals.
  • ensure service levels and professionalism through monitoring performance and ensuring the proper company image, i.e.: uniforms and hygiene of staff.
  • schedule and monitor all FDC hours in line with budget and business flow.
  • interact with guests, co-workers, and management in a courteous, professional manner, maintain a high degree of pride in job performance, and maintain a business professional image while representing the company.
  • complete all required company and brand-specific training and/or certifications on time, and model and supervise staff’s guest service and hospitality practices.
  • assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
  • participate in vetting front office candidates, including interviewing and hiring, with guidance from the GM, scheduling the front office staff, and supervising workloads during shifts.
  • communicate an understanding of profitability, prepare revenue and occupancy forecasting, and maintain a high level of confidentiality of employee, guest, and company information per Town Pump expectations.
  • verify accurate room status information is maintained and properly communicated, report all known issues with services, equipment, and property, and ensure all work orders are in place.
  • practice safe working conditions under Occupational Safety and Health Administration guidelines to include Bloodborne Pathogens, and maintain familiarity with all emergency procedures regarding accidents, fire, bomb threats, and illness of guests.
  • be required to perform duties in other departments as needed such as folding laundry, cleaning the lobby, etc.
  • maintain a valid Driver’s license with an appropriate driving record, ability to be punctual and work within a flexible work schedule, proficiency in computer skills, and experience in MS Office and other commonly used computer software.
  • have experience in hospitality or retail atmosphere preferred experience in cash and credit card handling preferred, and the ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
  • may assist in outside sales activities including park lot shops, sales calls, helping with internal hotel sales leads, encouraging the staff to find sales leads, attending community events, sales blitzes, and helping with the marketing plan.


Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • While performing the duties of this job, the employee must frequently lift and/or carry up to 15-20 pounds and occasionally lift and/or carry up to 50 pounds.
  • While performing the duties of this job, the employee must be able to communicate.
  • While performing the duties of this job, the employee must be able to be physically mobile in the work environment.
  • Maintain a valid driver’s license and operate a motor vehicle in all types of weather and road conditions.


Environmental Demands:

 The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

  • Ability to tolerate cleaning solutions regularly.
  • Ability to work in varying temperatures and weather conditions.


Town Pump offers many outstanding benefits including 401(K), Health, Dental and Vision Insurance, Health Savings, Flex Spending Accounts, paid time off, and education reimbursement benefits.

Town Pump Inc. is proud to be an Equal Employment Opportunity (EEO) employer.  We are committed to equal employment opportunities regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, citizenship, marital status, disability, or Veteran status.

This position has an initial 365-day (1 year) probationary period.

Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is the most accurate list for the current job.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change, (for example, in the event of emergencies, or changes in personnel, workload, or technical development).

Nearest Major Market: Idaho
Nearest Secondary Market: Idaho Falls

Job Segment: Hotel Reception, Hotel, Manager, Hospitality, Management