Share this Job


Date: Jun 10, 2022

Location: Helena, MT, US, 59602

Hotel Front Desk Supervisor

Job Description

Performs duties to effectively take the lead in establishing the ultimate guest experience, from check-in to departure through training, service delivery, and service recovery in accordance with Town Pump and brand operational standards. Model the Hotel Group Mission Statement “Genuine Hospitality from genuine people committed to providing comfort and service.”



  • High school diploma, GED, or related experience.
  • Experience in hospitality or retail atmosphere preferred.
  • Proficient computer skills and experience in MS Office and other commonly used computer software.
  • Experience in cash and credit card handling preferred.
  • Ability to lead and develop staff.
  • Ability to create a friendly, energetic, outgoing, atmosphere.
  • Ability to read, comprehend, and write reports and other business correspondence.
  • Ability to effectively present information and respond to questions from groups of managers, clients, guests, and the general public.
  • Ability to be punctual and work within a flexible work schedule.
  • Valid Driver’s License with acceptable Driving Record.


  • Interact with guests, co-workers, and management in a courteous, professional manner.  Must maintain a high degree of pride in job performance.
  • Maintain a business professional image while representing the Company.
  • Complete all required company and brand specific training and/or certifications in a timely manner.
  • Model and supervise staff’s guest service and hospitality practices.
  • Assist the General Manager with hiring, training, performance management, conflict resolution, discipline, and termination of team members as required.
  • Participates in vetting front office candidates, including interviewing and hiring, with guidance from the GM.
  • Schedules the front office staff and supervises workload during shifts.
  • Communicates an understanding of profitability.
  • Verifies that accurate room status information is maintained and properly communicated.
  • Prepares revenue and occupancy forecasting.
  • Report all known issues with services, equipment, and property; ensure work orders are in place.
  • Assists in completing daily parking lot counts.
  • Practice safe working conditions under Occupational Safety and Health Administration guidelines to include Blood borne Pathogens.
  • May be required to perform duties in other department as needed such as folding laundry, cleaning the lobby, etc.
  • Maintain familiarity with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests.
  • Maintain high level of confidentiality of employee, guest, and company information per Town Pump expectations.


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in an open environment with frequent interruptions and guest interaction.
  • Ability to walk, stoop, climb, and stand for long periods of time.
  • Ability to lift and carry 15-20 pounds regularly and up to 50 pounds occasionally.
  • Ability to operate a motor vehicle in all types of weather and road conditions.

The list of requirements, duties, and responsibilities is not exhaustive.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change to meet business needs.

This position has an initial 180 day (6 month) probationary period.

Nearest Major Market: Helena
Nearest Secondary Market: Montana

Job Segment: Hotel Reception, Hotel, Manager, Hospitality, Management