Share this Job

TECHNICIAN

Date: Jan 24, 2023

Location: Butte, MT, US, 59701

TEMPORARY ASSIGNMENT

Duration:  Approximately 20 weeks

Town Pump Inc., Montana’s best since 1953, is looking for a talented Service Delivery professional in a fast paced and growing Solutions Team environment.  This is an incredible opportunity for the right individual to get their foot in the door of one of Montana’s fastest growing enterprises.  Currently we are seeking a Service Delivery Technician who is the first point of contact for employees and vendors seeking support.  You will be part of a dynamic team responsible for maintaining the day to day operations and maintenance of all Town Pump profit centers throughout the state of Montana. 

Answering and responding to all customer calls while maintaining high quality standards set by our Enterprise Service Delivery department is a must.

COMPUTER SKILLS or EXPERIENCE:

  • Basic understanding and knowledge of desktop computer hardware and operating systems. 
  • Experience with Microsoft Office (Outlook, Word, and Excel are minimum requirements). 
  • Experience with Internet browser software and browser based applications. 
  • Experience with or the ability to quickly learn and work with a variety of complex and IT system management and support tools.

ESSENTIAL DUTIES and RESPONSIBILITIES:

  • Be present and visible to users in a support desk capacity providing solutions to include but not limited to the following:  IT related support, Facilities support, POS support, and general maintenance for all Town Pump profit centers.
  • Must be able to manage multiple projects in a detail oriented manner as assigned by team members and/or leads.
  • Update daily status reports, work logs, and shift handover reports.
  • Act as a liaison between customers, technical escalation teams, and vendors.
  • Perform a variety of common IT support tasks relating to handheld, desktop and laptop, printers, and other peripheral equipment.
  • Ability to maintain a high level of professionalism and composure and ensure sound decision making in a highly stressful, time sensitive, detail oriented situations.


Nearest Major Market: Montana

Job Segment: Technician, Technology