IT COORDINATOR

Summary: The IT Coordinator position works with all our technical support teams to properly configure our support tools to ensure we can efficiently order technical equipment and software.  The IT Coordinator will also ensure our technology-based services are up-to-date and will help process all changes and help validate invoices associated with these services. 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Work with the technology team to help process any equipment/software orders.
2. Work with our Infrastructure team to update/change our technology-based services (Network, Phones, Security, etc.)
3. Help configure and maintain our vendors, equipment, and inventory within our support tools.
4. Work with cross functional teams and manage multiple project tasks in a detail oriented manner as assigned by team members and/or leads.
5. Act as a liaison between customers, technical escalation teams, and vendors when needed.
6. Help with other administrative tasks such as mail room duties and help with travel arrangements.

Job Specifications (Qualifications)

Qualification Requirements:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience. 

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:

• Valid Driver’s License with acceptable driving record

OTHER SKILLS and ABILITIES:

• Ability to effectively use Microsoft Office Tools (Outlook, Word, Excel, PowerPoint and Teams).
• Basic understanding of technology hardware.
• Ability to effectively use Internet browser software and browser-based applications.
• Ability to quickly learn and work with a variety of IT system management software and support tools.
• Ability to maintain a high level of professionalism and ensure sound decision making in all aspects of job duties.
• Ability to understand, comprehend and convey information from various technical resources.
• Ability to consistently demonstrate the values of urgency, compassion, and empathy in a fast paced environment.
• Ability to draft routine reports and correspondence.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to occasionally lift and/or move up to 50 pounds.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to work in an open office environment with frequent background noise.

Disclaimer:   The list of requirements, duties and responsibilities is not exhaustive but is the most accurate list for the current job.  Management reserves the right to revise the job description and require that other tasks be performed when the job’s circumstances change, (for example, in emergencies, or changes in personnel, workload, or technical development).

Town Pump provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.