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HOTEL FRONT DESK, Big Timber Super 8

Date: May 17, 2019

Location: Big Timber, MT, US, 59011

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Hotel General Manager
Job Description Summary
Date: October 1, 2016 Position Title: General Manager
Dept./Division: Hotel OPS Department Reports To: District Manager
Location/Fl: Field Classification:
Employment Status: Full-time Exempt: X
Pay Rate: Salaried / Bonus Non-Exempt: X
Basic Statement of Functions
Summary: Provide day-to-day leadership and direction to maximize financial returns, drive development of team members, create and maintain a unique guest experience, execute on brand standards and build awareness of hotel and Town Pump in the local community. At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:
 Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
 Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
 Take ownership and play your part to get things done to make things easier for guests and your co-workers.
Job Specifications (Qualifications)
High school diploma or general education degree (GED). Bachelor’s degree preferred. Two years’ experience in management or equivalent.
Must be fluent in English. Ability to read and comprehend simple instructions and correspondence. Ability to write simple correspondence. Must have ability to communicate both verbally and in writing with guests, vendors, team members and department heads.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Experience in the following software: MS Office, the hotel’s Property Management System, and company computer based software, PDI.
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Ability to apply commonsense understanding to carry out written or oral instructions.
Valid State Driver’s License.
Certified Hotel Administrator certification preferred.
 Must be in good health; able to smile and always be pleasant.
 Must display a high degree of pride and integrity in job performance.
 Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
 Must possess a high sense of confidence, poise, and possess a pleasant personality.
 Must be a self-starter, have good judgment, and possess the quality of adaptability.
 Must be mentally alert at all times.
1. Responsible for hiring, training and orientation of new staff members. Oversee any salary, disciplinary or staffing/ human resources-related actions in accordance with company rules and policies.
2. Implement programs that drive improvements in team member engagement and are aligned with the brand service behaviors. Develop, implement, and monitor team member succession planning to ensure future bench strength. Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
3. Tour the property on a daily basis and performs property inspections to maintain cleanliness and general maintenance of the hotel.
4. Make time to interact with guests, solicit feedback and build relationships.
5. Drive improvement in guest satisfaction goals. Collaborate with colleagues and hotel team members to establish and implement services and programs that meet or exceed guest expectations.
6. Maintain compliance with all required brand standards, behaviors, and license agreement mandates.
7. Responsible for equitable administration of company policy as it relates to all employees.
8. Responsible for evaluating and motivating all supervisory personnel as well as leading weekly supervisor meetings.
9. Responsible for evaluating market and providing input in establishing room rates and wages and benefits.
10. Prepare annual budget and sales and marketing plans to accurately forecast and achieve needed operating results.
11. Utilize financials to drive revenues, future profitability, and maximize return on investment. Lead capital plans to maintain or better the property’s market leadership position.
12. Conducts a weekly or bi-weekly revenue management meeting with key staff.
13. Conducts a monthly all-staff and safety meeting.
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14. Attend all Department Staff meetings and presents any pertinent information to staff.
15. Responsible for reporting and distribution of payroll, purchase orders and invoices.
16. Ensure a safe and secure environment for guests, team members, and hotel assets in compliance with Town Pump’s policies and procedures.
17. Active in selling the property to companies, groups, and organizations as well as actual booking and planning of meetings, set-up, and follow through with groups in house. Perform sales call requirements.
18. Assist in all inventories, evaluate stock on hand, and requisition supplies or place local orders. Will negotiate or bid services of outside vendors and evaluate vendor performance.
19. Complete and/or verify all reports submitted to the Corporate Office, as well as analysis of previous day’s audit. Prepare end of month reports.
20. Act as public relations representative to raise awareness of hotel and brand in local community.
21. Handle complaints or requests from guests in the form of letters, emails, phone calls, via social media, or in person.
22. Assume responsibility in all departments where heavy workload exists. These areas may include, but are not limited to, front desk, maintenance, and housekeeping.
23. Work and communicate with staff and Corporate Office Management.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Ability to walk, climb, stoop, bend, lift, and carry.
 Ability to lift 30 lb. regularly and 50 lb. occasionally.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 Ability to work in an open environment with frequent interruptions and customer interaction.
 Ability to work in pleasant, but demanding atmosphere.
 Ability to operate a motor vehicle in all types of weather and road conditions.
Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).
Prepared by: __________________________________________ Date: ___________
Supervisor reviewed: ___________________________________ Date: ___________
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Final Review for File: __________________________________ Date: ___________

Nearest Major Market: Montana

Job Segment: Housekeeping, Hotel, Hotel Reception, Hospitality

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