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BELGRADE HOLIDAY INN EXPRESS HOTEL SALES COORDINATOR

Date: Sep 6, 2019

Summary: The Hotel Sales Coordinator works closely with the Hotel General Manager and Regional Director of Sales to promote and sell guest rooms and meeting facilities in order to build hotel occupancy and revenue. Primary focus is inside sales and includes: coordinating meeting room details, incoming inquiries including group bookings, meeting room bookings, and catering needs. Making some pro-active sales calls for new business, etc. in coordination with the Regional Director of Sales may include some travel to assist with Sales Blitz’s and other promotional opportunities. Presents a high standard of integrity, service and hospitality at all times.
Review and understand the Marketing Plan, Marketing Budget and Strategies with the Regional Director of Sales and Hotel General Manager to obtain maximum occupancy levels and revenue levels.
Provides exceptional customer service to each and every guest with particular attention paid to corporate guests, groups, and meeting coordinators.

ESSENTIAL DUTIES AND RESPONSIBILITIES:
Sales

  1. Answer incoming requests for information. Make sure all aspects of guest stays and/or events meet or exceed guest expectations. Explore client’s needs: rooms, suites, meeting space, desired dates, day of week patterns.
  2. Negotiate with clients – meeting space and room rates based on room volume booked whether group or on an annual basis.
  3. Book new individual business accounts in property management system and coordinate with the Front Desk.
  4. Periodically contact clients while they are in-house to determine level of satisfaction.

Customer Relationship Management

  1. Once a customer leaves the hotel, the sales coordinator’s duties continue, as they work to turn the consumer or business client into a repeat customer. This might include offering discounts on future stays or functions, or offering referral credit for business the customer sends the hotel’s way. The sales coordinator usually holds a post-event review with business clients to make sure they were happy with their functions, then calls or sends periodic mailings or emails throughout the year to stay in front of guests and clients.

NON-ESSENTIAL DUTIES:

  1. Other duties assigned by supervisor

SALES QUOTAS: Sales call quota for this position is based on a point system. This quota/point system
will include prospecting calls, site tours and personal meetings with new accounts.
Job Specifications (Qualifications)
Qualification Requirements: To perform this job successfully, an individual must be able to perform
each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.
 

EDUCATION and/or EXPERIENCE: High school diploma or general education degree (GED); and
one to three months related experience and/or training; or equivalent combination of education and
experience.
 

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional
journals, technical procedures, or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and respond to
questions from groups of managers, clients, customers, and the general public.
 

MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest,
commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of
basic algebra and geometry.
 

REASONING ABILITY: Ability to solve practical problems and deal with a variety of concrete
variables in situations where only limited standardization exists. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.
 

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
• Valid Driver’s License with acceptable driving record

OTHER SKILLS and ABILITIES:

  • Ability to negotiate.
  • Ability to prioritize and manage accounts.
  • Knowledge of sales techniques.
  • Knowledge of business etiquette and practices.
  • Knowledge of product.
  • Knowledge of competition.
  • Ability to organize and plan.
  • Proficient in data entry and computer skills.
  • Keen attention to detail.
  • Ability to handle multiple tasks simultaneously and efficiently.
  • Ability to maintain professionalism at all times.
     

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be
met by an employee to successfully perform the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • The employee must occasionally lift and/or move up to 10 pounds.
  • While performing the duties of this Job, the employee is frequently required to sit; and talk or hear.
    The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are
representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions.

  • While performing the duties of this job, the employee is occasionally exposed to outdoor weather conditions.
  • The noise level in the work environment is usually moderate.


Nearest Major Market: Bozeman
Nearest Secondary Market: Montana

Job Segment: Hotel, Relationship Manager, CRM, Hospitality, Customer Service, Technology