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Date: Oct 9, 2020

Head Housekeeper

Summary: Manage the housekeeping and laundry operation of the hotel to ensure quality standards are met. At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service. This means we need team members that demonstrate the following service behaviors:

  • Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
  • Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
  • Take ownership and play your part to get things done to make things easier for guests and your co-workers.


  1. Supervise all housekeeping and laundry team members, hire new team members as needed.
  2. Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching, and regular feedback to help manage conflict and improve team member performance.
  3. Plan the work for the housekeeping department and distributes assignments accordingly. Inspect all hotel rooms daily, to include morning check of unoccupied rooms and inspection of each room assigned after completion.
  4. Assign laundry attendants’ duties or any special assignments that may be deemed necessary.
  5. Schedule staff members and assign extra days off according to the occupancy forecast.
  6. Oversee deep cleaning program at least twice yearly.
  7. Educate and train all new team members in their job duties as well as local, state, and federal laws and safety.
  8. Inspect the housekeeping staff to determine if they are working as assigned and checks the quality and quantity of their work.
  9. Check all areas of the hotel (rooms, public areas, store rooms, etc.,) especially places likely to be overlooked by staff members when cleaning.
  10. Generate supply requisitions, such as chemicals, equipment, etc.
  11. Hold regular meetings for the purpose of continued training and proficiency and keeps minutes of the meetings.
  12. Responsible for linen and supply inventory. Retire linen as necessary with approval of General Manager.
  13. May be required to clean rooms and do laundry.
  14. Maintain a lost and found department and is responsible for all lost and found items. Determines the rightful owner of lost/found items. Disposes of lost and found items as appropriate or as directed by the General Manager.
  15. Coordinate with Maintenance on required repairs.
  16. Other duties as assigned by the General Manager.

EDUCATION and/or EXPERIENCE: High School diploma or GED or related experience in the area of supervision or equivalent combination of education and experience. Knowledge of general housecleaning and record keeping required.

LANGUAGE SKILLS: Must speak fluent English. Ability to read and comprehend simple instructions, correspondence, and memos. Ability to write simple correspondence and review industry periodicals.

MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide.

REASONING ABILITY: Ability to apply commonsense understanding to carry out detailed written or oral instructions.


  • None.


  • Ability to work in an atmosphere that is demanding, hot and requires varied physical actions.
  • Ability to be neat in appearance, courteous, friendly, and know what to do or say in dealing with people.
  • Ability to work varied number of hours per week on a rotating basis.
  • Must display a high degree of pride and integrity in job performance.
  • Ability to learn and comprehend all company policies pertaining to his or her position and employment, including safety regulations and training.
  • Ability to possess high degree of confidentiality and the ability to work closely with the management team and staff members.
  • Ability to plan and implement housekeeping programs and policies and to work and communicate both in writing and verbally to management and staff.
  • Ability to create an atmosphere of harmony and instill an attitude of high morale within the department.
  • Ability to handle and understand employee problems.
  • Ability to keep accurate and up-to-date records and maintain files.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to lift 30 lb. regularly and 50 lb. occasionally.
  • Ability to stoop, bend, kneel, walk, carry, lift, climb, and have manual dexterity.

ENVIRONMENTAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in an open office environment with frequent background noise.
  • Ability to work in an open environment with frequent interruptions and customer interaction.
  • Ability to work in pleasant, but demanding atmosphere.
  • Ability to tolerate cleaning solutions occasionally, wearing proper protective equipment..

Nearest Major Market: Bozeman
Nearest Secondary Market: Montana

Job Segment: Hotel, Housekeeping, Supply, Hospitality, Operations