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Assistant General Manager - Holiday Inn Express Belgrade

Date: May 20, 2020


Basic Statement of Functions


Must have at least 2 years’ experience in a Front Desk Management Position.


Summary:  Assist the General Manager in the day-to-day leadership of the hotel. Interact with the housekeeping, front desk, food and beverage, sales and maintenance departments to coordinate activities.  Learn all phases of hotel operation and GM’s job. At the Town Pump Hotel Group we are committed to providing genuine hospitality from genuine people who are committed to providing comfort and service.  This means we need team members that demonstrate the following service behaviors:


  • Make a connection with our guests and show them how important they are to us by taking time to acknowledge them in a friendly way.
  • Be helpful to our guests by being familiar with the hotel and the services offered as well as the local area.
  • Take ownership and play your part to get things done to make things easier for guests and your co-workers.


Job Specifications (Qualifications)


High school diploma or general education degree (GED); and 2 years’ experience in a management role at a Hotel Front Desk. or equivalent combination of education and experience.



Must be fluent in English.  Ability to read and comprehend simple instructions, correspondence, and memos.  Ability to write simple correspondence.



Ability to add, subtract, multiply, and divide.



Must have knowledge of the following software: MS Excel, MS Word and company computer based program.



Ability to apply commonsense understanding to carry out detailed written or oral instructions.



  • Valid State Driver’s License



  • Must display a high degree of pride and integrity in job performance.
  • Must be able to learn and comprehend all company policies pertaining to his or her position and employment.
  • Must possess a high sense of confidence, poise, and possess a pleasant personality.
  • Must be a self-starter, have good judgment, and possess the quality of adaptability.
  • Must be mentally alert at all times.
  • Possess the ability to communicate with fellow team members any problems, questions, and situations which may arise during his shift.
  • Must have first-hand knowledge of the physical layout of the entire building.
  • Should be thoroughly familiar with all emergency procedures with regard to accident, fire, bomb threats, and illness of guests.



  1. Responsible for hiring, training, coaching, and disciplining team members.  Evaluates team member’s productivity and progress
  2. Responsible for implementation of programs that drive improvements in team member engagement and are aligned with the brand service behaviors.  Develop, implement, and monitor team member succession planning to ensure future bench strength.  Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.
  3. Responsible for the coordination as well as the delegation of duties to all team members under his or her direction.
  4. Handles complaints or requests from guests in the form of letters, emails, phone calls, via social media, or in person.
  5. Performs sales calls as preparation and training for manager position.
  6. Assumes responsibility in all departments where heavy workload exists.  These may include, but are not limited to- front desk, maintenance, F&B and housekeeping.
  7. Responsible for displacing one to five shifts per week as directed by the General Manager.
  8. Performs requirements of weekly room inspections to check cleanliness and maintenance condition of guest rooms and hotel as well as daily property walks.
  9. Helps in preparation of end of month reporting.
  10. Attends and assists with regular team meetings for the purpose of continued training and proficiency.
  11. Attend and participate in the weekly revenue management meeting.
  12. Perform functions of the General Manager in his/ her absence.
  13. Any other duties as assigned by General Manager.



The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to walk, climb, stoop, bend, lift and carry.
  • Ability to lift 30 lb. regularly and 50 lb. occasionally.




The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Ability to work in an open office environment with frequent background noise.
  • Ability to work in an open environment with frequent interruptions and customer interaction.
  • Ability to operate a motor vehicle in all types of weather and road conditions.


Disclaimer: The list of requirements, duties, and responsibilities is not exhaustive but is merely the most accurate list for the current job.  Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, changes in personnel, workload or technical development).

Nearest Major Market: Bozeman
Nearest Secondary Market: Montana

Job Segment: General Manager, Housekeeping, Manager, Management, Hospitality